AskFrank answers HSA, FSA, and HRA questions via text — 24/7, no app required. Your members get instant answers. Your staff gets their time back.
Product walkthrough coming soon
AskFrank handles the repetitive questions your staff answers every day — eligibility, deadlines, balances — instantly, around the clock. Free your team to focus on complex cases and client relationships.
Your employer and broker clients get instant, accurate answers for their members. 24/7 availability. No hold times. No app downloads. Just text.
Offer a capability competitors can't match. White-label AskFrank under your brand. Turn support from a cost center into a competitive advantage that wins and retains clients.
For a TPA handling 2,000 CDH inquiries/month, that's thousands in monthly support savings — while improving response time from minutes (or days) to seconds.
Projections based on industry benchmarks for AI-assisted customer support. Actual results vary by volume, complexity, and implementation.
Employers and members save AskFrank as a contact. It's a standard phone number — no app, no login, no portal to remember.
Members text their benefits questions — HSA eligibility, FSA deadlines, HRA balances, claims process, and more.
Powered by your TPA's own knowledge base, Frank provides instant answers, collects information, and routes to the right resource.
Eligibility rules, account basics, deadlines — with links to relevant resources and assets.
Gathers details to create a broker lead or support ticket, routed to your team or software via integration.
Directs to the right resource: links, documents, forms, or a human when needed.
Product walkthrough video coming soon
Accurate, instant answers to HSA, FSA, and HRA questions. Trained on CDH-specific content, not generic AI.
Tailored to your TPA's services, plans, and voice. Add or update content anytime.
Track inquiries by topic, self-service vs. routed, peak times, and unanswered questions.
Collect member info to create broker leads or support tickets with built-in compliance guardrails.
Connect to WEX, ENAV, CRMs, ticketing systems, and more via API or custom integration.
Your name, your number, your voice. Members interact with your brand — AskFrank powers it behind the scenes.
Experience AskFrank firsthand. Enter your info below and we'll text you a link to start a demo conversation. Ask about HSA eligibility, FSA deadlines, or HRA rollovers.
"AskFrank has transformed how we support our CDH clients. Members get instant answers, and our team can focus on the work that really matters."— MoneyWise Solutions
Your TPA's success story here.
Become an early adopter
Your TPA's success story here.
Become an early adopter
Find out how much you could save on support costs, improve your client experience, and differentiate your TPA with AI-powered benefits Q&A.
We'll walk you through the platform, answer your questions, and set up a pilot if you're ready.
Try the Live DemoAll data is encrypted in transit and at rest. AskFrank runs on secure AWS infrastructure with role-based access controls. HIPAA-compliant configurations are available at additional cost. Privacy Policy · Terms of Service